Support & Knowledge Hub

Frequently Asked Questions

Clear and definitive answers about digital packages, proof-of-payment verification, daily and weekly ledger credits, and platform governance.

Platform Knowledge Base

Institutional Guidance & Clarity

Understand our operational standards: payments are handled externally, receipts undergo compliance review before activation, and commission is credited on the daily or weekly schedule saved at approval.

Luminex Global Support and Financial Knowledge Hub

Quick Navigation

Key Platform Principles

Quick reference essentials to keep in mind regarding your transactions and account status.

✓External Payments: We do not store card credentials; payments are submitted via approved external channels.
✓Manual Verification: Nothing starts until an administrator confirms your uploaded proof receipt.
✓Scheduled Ledger Credits: Daily plans credit weekdays only. Weekly plans credit every seven days.

Need specific assistance?

Our administrator inbox is reviewed during operational hours.

Ask a Question
Q.01

How does a package investment start?

You pay in the separate app, upload the receipt here, and wait for an administrator to approve it. The investment does not start at upload.

Q.02

When does a referrer earn a commission?

Once. It is credited when an administrator approves the referred customer's investment, using the referral percent saved on that package at approval.

Q.03

How is commission added?

It is a percentage of the approved package amount, on the daily or weekly schedule saved at approval. Daily credits are due on weekdays only, starting the next weekday after approval. Weekly credits are due seven days after approval, then every seven days. Credits stop when the saved duration ends or an administrator stops the investment.

Q.04

Can I change my referral code later?

No. The code you enter at registration is stored once. You also receive your own code to share.

Q.05

Does this website move the money?

No. There is no payment gateway. Customers pay in a separate app, and administrators record payouts after paying outside this site.